Team Communication

Communication Hub

Built for insurance restoration roofers — every homeowner text, job note, and team update lives on the job record. Built-in SMS, AI-drafted messages, and a complete communication history that stays with your roofing company.

Your Deals Are Getting Lost In Group Texts

Critical job updates buried in group threads. Homeowner texts on personal phones. No record of what was said to whom. When a rep leaves, every conversation goes with them.

Homeowner conversations are trapped on personal phones — when a rep quits on Friday, Monday morning you've lost every text thread
Critical job updates are buried in group chats with 47 unread messages about lunch plans and fantasy football
A homeowner calls the office asking about their roof and nobody knows what's been promised because it's all in someone else's texts
You find out about a missed adjuster appointment when the carrier sends a denial letter, not when it actually happens
Your reps text homeowners from personal numbers — unprofessional, untrackable, and a liability waiting to happen
THE HAILMATE WAY

HOW HAILMATE SOLVES THIS

Built-in business SMS sends texts from your company number, attached directly to the job — not from personal phones
AI drafts professional messages based on job context — your newest rep sounds as polished as your best closer
Every text, note, photo, and status update lives on a unified job timeline — one place to see everything that's happened
Real-time notifications when job status changes — managers know about problems when they happen, not when they blow up
Full communication audit trail for every job — resolve homeowner disputes with actual records, not he-said-she-said

THE RESULTS

Zero Lost Conversations

Every text and note is permanently attached to the job. When reps leave, your communication history stays. Period.

Professional Every Time

AI-drafted messages mean even your newest rep sends homeowner texts that sound professional and on-brand. No more 'hey bro ur roof is approved lol.'

Know Before It Blows Up

Real-time visibility into every job's communication timeline means you catch problems early — not when the homeowner calls your office furious.

FAQ

Frequently Asked Questions

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