Terms of Service

Last Updated: January 24, 2026

1. Acceptance of Terms

By accessing and using HailMate ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

HailMate is a CRM software platform designed specifically for roofing contractors and storm restoration companies. The Service enables you to manage your business operations, including but not limited to job management, customer communication, storm tracking, canvassing, and claims workflow management.

3. SMS/MMS Messaging Consent and Terms

3.1 Consent to Receive Messages

By providing your phone number during account registration and opting in to SMS/MMS, you expressly consent to receive text messages (SMS) and multimedia messages (MMS) from the HailMate SMS Program. Consent is not a condition of purchase. You understand that:

  • You will receive account notifications, verification codes, task reminders, job updates, and other service-related messages
  • Message frequency varies based on your account activity
  • Message and data rates may apply according to your mobile carrier's plan
  • You can opt-out at any time by replying STOP to any message or by updating your preferences in your account settings
  • You can request help at any time by replying HELP to any message
  • Carriers are not liable for delayed or undelivered messages

Our Privacy Policy is available at https://hailmate.ai/privacy.

3.2 Two-Way Messaging with Customers

HailMate enables two-way SMS/MMS communication between you (the roofing contractor) and your customers (homeowners). By using this feature, you agree that:

  • You are solely responsible for obtaining proper consent from your customers before sending them messages
  • You will comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines
  • You will not send spam, unsolicited messages, or messages containing prohibited content
  • You will honor opt-out requests from your customers immediately
  • HailMate acts as a service provider and is not responsible for the content of messages you send to your customers

3.3 Opt-In Methods

Customers may opt-in to receive messages from you only through explicit, affirmative consent that is separate from other terms. Acceptable opt-in methods include:

  • Signing or checking a consent statement on a web form or paper form that clearly describes the messages they will receive
  • Texting START, SUBSCRIBE, YES, or OPTIN to (888) 297-8759 after receiving a compliant opt-in disclosure
  • Providing written or recorded consent through your business processes before any messages are sent

Opt-in disclosures must identify the sender, include the types of messages, state that message frequency varies, disclose message and data rates may apply, and provide HELP and STOP instructions along with a link to the Privacy Policy.

3.4 Opt-Out Rights

Both you and your customers have the right to opt-out of receiving messages at any time:

  • Reply STOP to any message or text STOP to (888) 297-8759 to opt-out
  • Update messaging preferences in your HailMate account settings
  • Contact HailMate support to request opt-out

After opting out, you will receive a confirmation message. You may receive one final message confirming your opt-out request.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify HailMate immediately of any unauthorized use of your account.

5. Acceptable Use

You agree not to use the Service to:

  • Send spam, unsolicited messages, or messages containing illegal content
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to the Service

6. Payment Terms

HailMate is offered on a subscription basis. You agree to pay all fees associated with your subscription. Fees are billed monthly or annually in advance. You may cancel your subscription at any time, and cancellation will take effect at the end of your current billing period.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by HailMate and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Limitation of Liability

HailMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

9. Changes to Terms

HailMate reserves the right to modify these Terms of Service at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated terms.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: support@hailmate.ai
Website: https://hailmate.ai/contact