Your Best Adjuster Intel Leaves With Every Rep Who Quits
Your experienced reps know which adjusters approve supplements, which ones lowball, and how to prepare for each one. But that knowledge lives in their heads — and it walks out the door when they leave.
Your best rep knows every adjuster's tendencies — which ones approve supplements, which ones lowball, which ones want 50 photos vs. 100 — and all of it lives in their head
New reps walk into adjuster meetings completely blind — no prep, no intel, no idea what to expect — and they get steamrolled
When your veteran rep takes a job at a competitor, years of hard-earned adjuster intel walks out the door with them
You have no company-wide data on which adjusters consistently deny supplements — so you can't prepare your reps for the tough ones
Every rep reinvents the wheel on every adjuster meeting because there's no system to share what works
THE HAILMATE WAY
HOW HAILMATE SOLVES THIS
Company-wide adjuster profiles are automatically built from every claim your team handles — intel accumulates with every job
Before any adjuster meeting, reps see that adjuster's approval history, supplement tendencies, documentation preferences, and notes from previous interactions
Track approval rates and average supplement amounts by adjuster — know exactly who needs extra preparation
New reps get instant access to the same adjuster intel that took your veterans years to learn — they walk in prepared, not blind
All adjuster data belongs to your company permanently — it never leaves when a rep does
THE RESULTS
Institutional Knowledge That Compounds
Every claim your team handles makes the database smarter. After 100 claims, your newest rep has more adjuster intel than most 10-year veterans at other companies.
Higher Supplement Approval Rates
Reps who know an adjuster's preferences submit better-prepared documentation. Better preparation means more supplements approved and bigger checks collected.
Reps Ready From Day One
New hires aren't starting from zero — they have access to your company's complete adjuster playbook from their first meeting.
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