Privacy Policy

2.1 Account Information

When you create an account, we collect:

• Name, email address, and phone number
• Business name and business information
• Payment information (processed securely through third-party payment processors)
• Account preferences and settings

2.2 SMS/MMS Data

When you use our SMS/MMS messaging features, we collect and store:

• Phone numbers of contacts you add to your account
• Message content (both sent and received)
• Message timestamps and delivery status
• Media attachments (photos, videos) sent via MMS
• Opt-in and opt-out records

2.3 Usage Data

We automatically collect information about how you use the Service, including:

• Job and project data you create
• Canvassing and lead information
• Storm tracking data
• Device information and IP address
• Log files and analytics data

4.1 Message Storage

Messages sent and received through HailMate are stored securely on our servers to provide message history and continuity of service. Messages are encrypted in transit and at rest.

4.2 Third-Party Service Providers

We use Twilio and other third-party messaging service providers to facilitate SMS/MMS delivery. These providers have access to phone numbers and message content necessary to deliver messages, but are contractually obligated to protect your data and comply with applicable privacy laws.

4.3 No Third-Party Sharing of Mobile Information

We do not share, sell, or rent mobile phone numbers or SMS/MMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Your mobile phone number and text messaging opt-in information are used exclusively to provide the HailMate service to you and will not be shared with any third parties or affiliates for their direct marketing, advertising, or promotional purposes. This information is only shared with essential service providers (such as Twilio) who are contractually required to use it solely for message delivery on our behalf and are prohibited from using it for their own marketing purposes.

4.4 Message and Data Rates

Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS/MMS messages sent and received through HailMate. Message frequency varies based on your account activity and usage of the Service.

4.5 Customer Contact Information

When you add customer contact information to your HailMate account, you represent that you have obtained proper consent from those customers to store their information and communicate with them. You are responsible for maintaining compliance with applicable privacy laws regarding your customers' data.

4.6 SMS/MMS Consent Requirements

We require explicit, affirmative consent before any SMS/MMS messages are sent. Consent must be separate from other terms and must clearly disclose the sender, message types, message frequency (or that it varies), that message and data rates may apply, and how to get help or opt out.

Contractors using HailMate are responsible for collecting and documenting customer consent before messaging. Implied consent is not sufficient for SMS/MMS communications through our platform.

7.1 Access and Correction

You can access and update your account information at any time through your HailMate account settings.

7.2 SMS/MMS Opt-Out

You can opt-out of receiving SMS/MMS messages from HailMate at any time. We support the following standard opt-out keywords: STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.

To opt-out, you can:

• Reply with any of the above keywords to any message, or text STOP to (888) 297-8759
• Update your messaging preferences in your account settings
• Contact us at support@hailmate.ai

After you opt-out, you will receive one final confirmation message, and then no further messages will be sent unless you re-subscribe.

7.3 Data Deletion

You can request deletion of your account and associated data by contacting us. We will delete your data in accordance with applicable law, though some information may be retained for legal or business purposes.