Claims Operations

Insurance Claims Management

A 13-stage claims pipeline built for insurance restoration roofers. Every storm damage job tracked from first knock to final check — with nothing falling through the cracks.

You're Losing Money On Every Claim You Don't Track

Your claims process is a mess of sticky notes, spreadsheets, and 'I thought you were handling that.' Jobs fall through the cracks, supplements never get filed, and you find out a claim was denied three weeks after it happened.

You don't know which stage a job is in without calling the rep, checking a spreadsheet, and hoping somebody updated it
Supplements get forgotten because nobody tracks what was filed, what was approved, and what's still outstanding
Adjusters deny claims for 'insufficient documentation' because your photos were on someone's camera roll that got deleted
Insurance checks arrive and sit in the office for weeks because nobody knows which job they belong to
You find out a job stalled out when the homeowner calls asking why nothing has happened in 6 weeks
THE HAILMATE WAY

HOW HAILMATE SOLVES THIS

13-stage pipeline mirrors exactly how insurance roofing claims move — Lead, Inspection, Filed, Adjuster Scheduled, through Final Collection
Every stage has automated task checklists so reps know exactly what needs to happen before a job moves forward
Carrier-specific photo checklists ensure every required shot is captured at the roof — no more 'insufficient documentation' denials
Supplement tracking shows every filed supplement, its status, and the dollar amount at stake — nothing gets forgotten
Insurance check tracking logs every check received, deposited, and applied — you always know where the money is

POWERED BY THESE FEATURES

Claims Workflow

13-stage pipeline built for how roofing insurance claims actually move.

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Photo Intelligence

Carrier-specific photo checklists. Never get denied for missing documentation.

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Supplement Engine

Auto-identify missing line items on insurance scopes.

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Check Tracking

Track every insurance check from receipt to deposit.

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THE RESULTS

Zero Jobs Falling Through Cracks

Every claim has a stage, a status, and a next action. If something stalls, you know about it the same day — not 6 weeks later when the homeowner calls.

Higher Supplement Recovery

When supplements are tracked systematically instead of remembered randomly, you recover thousands more per job. That money was always yours — you were just leaving it on the table.

Faster Claim Cycle Times

Jobs move faster when every stage has clear requirements and automated reminders. Less waiting, less chasing, more revenue collected per month.

FAQ

Frequently Asked Questions

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