Legal

SMS Consent & Disclosure

Last Updated: February 4, 2026

1. Overview

HailMate requires explicit, affirmative consent before any SMS/MMS messages are sent. Consent must be optional, separate from other terms, and disclosed at the time of phone number collection.

2. Contractor Account Messages (HailMate Users)

Contractors who book a demo at https://hailmate.ai/book-demo receive transactional messages about that appointment only — a confirmation of the time they chose, a reminder the day before, and a reminder with the join link about an hour before. These are not marketing messages, and the disclosure below appears directly above the button that submits the booking. Contractors opt in separately for account messages during registration in the HailMate app.

Disclosure shown when booking a demo

We'll text you a confirmation and a reminder before your demo. Reply STOP to opt out; message and data rates may apply. Terms: https://hailmate.ai/terms Privacy: https://hailmate.ai/privacy SMS terms: https://hailmate.ai/sms-consent

Consent disclosure used at account registration

I agree to receive SMS/MMS messages from HailMate for account notifications, verification codes, task reminders, and job updates. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt-out. Consent is not a condition of purchase. Terms: https://hailmate.ai/terms Privacy: https://hailmate.ai/privacy

3. Homeowner Messages (Contractor-to-Customer)

Contractors must obtain explicit consent from homeowners before any messages are sent. Consent is collected in person — when a contractor representative meets a homeowner during a neighborhood storm-damage assessment, roof inspection, or estimate request and the homeowner verbally agrees to receive text updates and provides their mobile number — and by phone, when a homeowner calls the contractor or speaks with a representative and verbally agrees. It may also be collected via a contractor web form where one is used. In every case the homeowner is given the disclosures below at the time of opt-in, and the contractor retains a record of the consent (who collected it, when, and how). Consent is optional and is not a condition of purchase.

Homeowner consent disclosure template

By providing your phone number, you agree to receive SMS/MMS messages from [Contractor Business Name] via HailMate regarding estimates, scheduling, project updates, and customer care. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt-out. Consent is not a condition of purchase. Terms: https://hailmate.ai/terms Privacy: https://hailmate.ai/privacy

4. Help and Opt-Out

Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE. Help keywords: HELP, INFO.

Help message

HailMate: For help, visit https://hailmate.ai/contact or email contact@hailmate.ai. Reply STOP to opt-out.

5. Public Opt-In Evidence

The following pages provide public, verifiable examples of our opt-in disclosures.