SMS Consent & Disclosure
Last Updated: February 4, 2026
1. Overview
HailMate requires explicit, affirmative consent before any SMS/MMS messages are sent. Consent must be optional, separate from other terms, and disclosed at the time of phone number collection.
2. Contractor Account Messages (HailMate Users)
Contractors opt in during account registration at https://hailmate.ai/signup. Consent is optional and not required to create an account.
Consent disclosure used at signup
I agree to receive SMS/MMS messages from HailMate for account notifications, verification codes, task reminders, and job updates. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt-out. Consent is not a condition of purchase. Terms: https://hailmate.ai/terms Privacy: https://hailmate.ai/privacy
3. Homeowner Messages (Contractor-to-Customer)
Contractors must obtain explicit consent from homeowners before any messages are sent. Consent may be collected by contractor web forms and must include all required disclosures.
Homeowner consent disclosure template
By providing your phone number, you agree to receive SMS/MMS messages from [Contractor Business Name] via HailMate regarding estimates, scheduling, project updates, and customer care. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt-out. Consent is not a condition of purchase. Terms: https://hailmate.ai/terms Privacy: https://hailmate.ai/privacy
4. Help and Opt-Out
Opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE. Help keywords: HELP, INFO.
Help message
HailMate: For help, visit https://hailmate.ai/contact or email support@hailmate.ai. Reply STOP to opt-out.
5. Public Opt-In Evidence
The following pages provide public, verifiable examples of our opt-in disclosures.