ITEL report

What is an ITEL report?

A lab test that identifies a shingle and whether it’s still available — the evidence that often justifies a full roof on a matching claim.

Definition

ITEL is an independent testing lab that carriers and roofers use to identify a roofing material from a sample. The report names the manufacturer and product and states whether it’s still in production and reasonably available.

On a matching dispute, an ITEL report is powerful. If the lab confirms the shingle is discontinued or no longer available, it’s hard for the carrier to argue a patch will match — which supports replacing the full slope or roof.

Roofers order ITEL tests when a repair-versus-replace fight hinges on availability. The objective, third-party result takes the argument out of opinion and into documentation.

Related terms
Matching (line of sight)The rule that repaired and undamaged roofing should reasonably match — the basis for getting a full slope, or a full roof, instead of a patch.Scope of lossThe carrier’s itemized estimate of the damage and what they’ll pay to repair it — the document every claim is built on.Roofing supplementAn additional request to the insurance carrier for money the original scope left off — extra line items, missed materials, or code-required work.Claim supplementThe formal submission, with documentation, that asks the carrier to revise an approved claim and pay for additional or corrected line items.
Related guides
Insurance ClaimsWhat Are Roofing Supplements? The Complete Guide for ContractorsInsurance ClaimsHow to Write Roofing Supplements That Get Approved

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